Comminucation

Communication LEARNING OBJECTIVES After studying this chapter, students should be satisfactory to: 1. observe the main functions of conversation. 2. Describe the conversation process and cross out between formal and informal dialogue. 3. Contrast downward, upward(a), and lateral dialogue and entrust examples of each. 4. Contrast oral, written, and sign-language(a) communication. 5. Contrast formal communication networks and the grapevine. 6. rupture the advantages and challenges of electronic communication. 7. Show how channel richness underlies the choice of communication channel. Summary and Implications for Managers A careful review of this chapter yields a common theme regarding the relationship between communication and employee satisfaction: The slight(prenominal) the doubtfulness, the greater the satisfaction. Distortions, ambiguities, and incongruities in communications all increase uncertainty and, hence, they suck i n a negative impact on satisfaction. The less aberration that occurs in communication, the more that goals, feedback, and other management messages to employees bequeath be received as they were intended. This, in turn, should reduce ambiguities and crystallize the classs task.

Extensive use of vertical, lateral, and informal bring give increase communication flow, reduce uncertainty, and improve group executing and satisfaction. We should also expect incongruities between verbal and nonverbal communiqués to increase uncertainty and to reduce satisfaction. Findings in the chapter nurture kick up that the goal of perfect commu nication is unattainable. Yet, there is man! ifest that demonstrates a positive relationship between effective communication (which includes factors such(prenominal) as perceived trust, perceived accuracy, desire for interaction, top-management receptiveness, and upward schooling requirements) and worker productivity. Choosing the correct channel, being an effective listener, and victimization feedback may, therefore, oblige for...If you want to get a full essay, society it on our website: BestEssayCheap.com

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